Frequently asked questions
The following should help to answer most questions you have. If you don't find what you need here, email the support team at jct.support@thomsonreuters.com.
- Q
- How do I know which contract I need?
- A
- If you are planning to convert a loft or build an extension to your house or similar work and you have not appointed a consultant (i.e. an architect or a chartered surveyor) to supervise the works, you should use the Building Contract for a Home Owner/Occupier who has not appointed a consultant to oversee the work. If you have appointed a Consultant, you should use the Building Contract and Consultancy Agreement for a Home Owner/Occupier.
- Q
- Where can the contracts be used?
- A
- The contracts are suitable for use in England and Wales. A version suitable for use in Scotland is published by the Scottish Building Contract Committee Limited (SBCC).
- Q
- Will my builder be happy to use this contract?
- A
- Yes, JCT Contracts are well known throughout the construction industry for their unbiased contracts and have a reputation that your contractor will recognise and trust.
- Q
- What happens if I change my mind about something after we have signed the contract?
- A
- You have the right to cancel the consultancy agreement or the building contract within seven days of signing it. There is a cancellation form at the back of each document.
- Q
- I will need a receipt for my contract purchase, how can I get one?
- A
- You will receive a VAT Invoice/Receipt by email when you purchase a contract.
- Q
- Will the site accept my credit card if I live outside the UK?
- A
- No, we only accept payment from cards registered to the UK.
- Q
- How will I receive the contract?
- A
- Once your payment details have been approved, you will be asked to download your copy of the contract(s). The download link(s) will also be e-mailed to you. The links will only be valid for seven days after purchase.
- Q
- I don't have the software to open the contract PDF
- A
- There is a link to a free download for Adobe Reader software provided on the web site when you have completed the purchase. Alternatively, you can click on the link below.
- Q
- I have downloaded the contract but I can't open it
- A
- Check that you have Adobe® Reader® installed correctly. It must be Adobe® Reader® version 8.0.0 or later. You can download the latest version of Adobe® Reader® from the Adobe website here.
- Q
- Oops! I have deleted the contract I downloaded by accident
- A
- If this should happen, email our support team, including your name, date of purchase and order number from the invoice/receipt you received by email when you purchased the contract.
- Q
- Can I buy printed versions of the contracts in a shop if I prefer not to buy online?
- A
- Yes, the contracts are available to buy in print from stockists around the country, visit the JCT contracts website to find the one closest to you.
- Q
- Can I use the contract more than once?
- A
-
No, you can only use the contract for one transaction, i.e. for one builder and one job.
Our terms and conditions strictly prevent you from using the contract for more than the number of purchased uses. Only you, the purchaser, can use the contract. You may not give the contract to anyone else.
- Q
- Can I use the contract for anything else?
- A
- This contract is designed for use by the private consumer engaging a builder. It is not suitable for other purposes.
